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http://www.rebusgames.cz/en/

December 2018
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If you wish to book an appointment less then 24 hours before it starts, please contact us on phone number +420 721 522 769
BUSINESS TERMS AND CONDITIONS
1. The operator
Operator of escape games the games Rebus Company Ltd., residing at Štefánikova 2/11, Kutná Hora, 284 01, Czech Republic, No.: 052 01 225, registered by the Municipal Court in Prague, Insert C 259901 (hereinafter the “Company”).
Any legal and other relations are governed by these terms and conditions (hereinafter “Terms”) and the laws of the Czech Republic. Any eventual disputes arising from these legal and other relations will be resolved by the ordinary courts of the Czech Republic.
The Company hereby reserves its right to update/amend the actual version of Terms by disclosing the updated version on its website www.rebusgames.cz
2. Security rules
The essential condition of the admission to the escape game operated by the Company is the observation of all safety and operation rules by any and all participants who enters into the contractual relationship with the Company on the basis of a respective contract concluded with the Company ( “the participant“). The participant hereby agrees that if he/she will not obey and follows safety and operation rules and instructions given to him/her by the escape room operators when admitted to any of the escape game, such participant may be excluded from the game with no refund claim and without any offers alternative date.
Anyone visibly intoxicated or under the influence of drugs/alcohol or other similar substances will not be admitted. Furthermore, the Company reserves the right to deny an admission to anyone who might not be eligible to participate in the escape game due to health/safety/operational reasons (decided upon the sole discretion of the Company´s employee and/or management). Participants are not allowed to enter the premises of the company with any weapons or other dangerous objects that are liable to compromise the health or safety of other participants or employees.
In the course of each game, participants will escape monitored through video transmission or interception of the game. Also, anyone that intentionally damages the set and/or props will be asked to leave with no refund claim. The Company assumes regular wear and tear. The company accepts unique and exceptional damage to equipment in the ordinary wear and tear. In any moment of the game is not allowed to use excessive force. Some accessories can be moved or may be open, but never require manpower to open them. Items that should not be touched by the participants are clearly marked and is prohibited or even be dangerous to touch these items.
Participants are aware of the fact that in this game it is important to use logical thinking.
No smoking allowed in any of the premises operated by the Company.
The Company does not assume any liability for the personal belongings and items.
3. Limitation of Liability
Each participant participates in the game at his/her own risk and responsibility.
Participants are required to notify employees of any health problems that could be dangerous during participation in the game. Participants are not allowed to play the game if the participant suffers from heart problems, epilepsy, high blood pressure, claustrophobia or similar medical conditions. In the event of an accident, there is a first aid box at the front desk, and contact can be made with the emergency services if it is necessary. In case of participant feels uncomfortable during the game (e.g.: asthma, claustrophobia), he/she can ask staff to exit the game. The Company reserves the right to terminate the game at any time it deems appropriate, if it appears the state of health of one of the participants dangerous. If the participant suffers from some of the above mentioned health problems, and equally participate in the games, the company can not be held responsible for any health problems or financial losses associated with it.
The Company shall not be liable for any failure or inability to provide its services and perform its contractual obligations due to occurrence of an event of “force majeure”, ” that the Company could not reasonably have foreseen and/or could not reasonably have been able to prevent, including, without limitation, floods, fire, natural disasters, strikes, war conflicts, terrorist attacks, uprisings, air crashes, etc.
4. Know-how
During the use of the services of the company you may be disclosed or you may otherwise learn of or discover business practices, know-how, normal commercial transactions, the current and future strategies, information on marketing strategies, financial data, software and technological processes, methods and other aspects the company’s business. All of this information is confidential and shall be sole the owner of the intellectual property. All information and know-how is proprietary, confidential and extremely valuable, their communication to third parties is prohibited and will be challenged in a court of law.
Any photography and video recording during the game or in the premises of the Company is strictly forbidden. Violation of this rule is subject of a 5000 CZK fine and will result in immediate termination of the game with no refund claim.
Participants are hereby kindly asked to not share any information about the content of individual escape games, particularly their plotting and solutions. Please keep such a unique experience of escape games and all the other participants.
5. Trade rules
Any entrance fees listed on the website or in the business premises of the company are final, including any value added tax. Admission prices for the escape games may vary depending on the date selected game specific time of the reservation and also depending on the number of persons. The specific price is listed in the reservation system on the website and available for inspection at the business premises of the company. Admission will be paid in cash, but always before the start of the game.
The participant is obliged to make a booking on the company’s website, specifying the number of persons, phone numbers and e-mail subscriber. If a participant cancels his participation less than 24 hours before the start of the reserved escape games, the company is entitled to charge the subscriber the amount of CZK 100, – a penalty fee for cancellations.
The participant is requested to meet at the location and the time that shall be sent by the Company in the confirmation letter/email/SMS. Any late admission (more than 5 minutes after the scheduled appointment) is not allowed. In case the participant shall arrive later than 15minutes from his/her scheduled appointment, the time prescribed for the duration of the respective game shall start running irrespective of the participant´s absence with no refund claim. If participants are late, they may be admitted to the game with a subsequent group based upon availability and at the discretion of the operators/management of the Company.
Participation in the escape game is not recommended for children under the age of 10 years. Participants under than 15 will only be admitted with a parent or legal guardian.
The Company reserves the right at any time to cancel any reservation, if participant already paid admission, Company will pay out the amount in full refund.
6. Gift certificates (vouchers)
Gift certificates (vouchers) issued by the Company are considered to be gift certificates as set out in provision §1939 of the Act No. 89/2012 Coll. The new Civil Code, as amended. Gift voucher holder to submit a voucher entitled to complete one escape games of their choice along with it chosen people, but not exceeding the total number of 5 respectively. 8 people (according to the possibilities of escape games).
Unless stated otherwise in the gift certificate, the expiration date of the voucher shall occur after three (3 months) following the date of issue of the respective voucher.
Prices of gift vouchers may differ in time. Therefore, if the purchase price exceeds the price of the voucher holder chosen escape games, any difference in the price of the voucher holder refunded. Likewise, if a gift voucher price below the price of the chosen escape games, the holder of the voucher is not obliged to pay the difference in prices.The holder of the voucher for a smaller number of participants is required in case of a higher number of participants (physically) pay the difference.
Based on the fact that the company offers gift vouchers by third distributors may be subject to the fulfillment of the voucher distributed by third parties differ from the performance guaranteed by these Terms. If there is a discrepancy in terms of the subject and the fulfillment of the voucher, then the terms stated on the voucher distributed by third parties.
Gift Voucher cannot be combined with any other discounts or events renowned companies.
7. Personal data
The website of the Company may use identification files (cookies) for the storage of the users’ personal and general information. Cookies are small text files that may be used by an Internet site for the recognition of returning visitors, simplification of access and use of the web-site, as well as for the monitoring of the users’ request and collection of general information for the improvement of contents. By completing the registration procedure the participant shall give his or her consent for the use of cookies on the website.
The personal information and data about the clients/participants of the Company as recorded during the reservation process are being administered and deposited strictly in accordance with the applicable laws of the Czech Republic, namely Act No.101/2000 Coll., as amended (“the Act”). All such personal information acquired from the participants shall be used solely for the purposes of the Company and shall not be, under any circumstances handed over to any third party. Without the explicit consent of the participants provided thereto, the Company uses the personal information only and to the extent possible under the Act, namely § 5 section 2 letter b) and § 5 section 6 of the Act.
Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection exercises, among other things, the supervision of the observance of Act No. 634/1992 Coll., On Consumer Protection, as amended.
Personal data protection is governed by the privacy policy available at www.rebusgames.cz
The processing of your personal data is governed by European Parliament and Council Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Regulation protection of personal data).

Privacy Policy
1. BASIC PROVISIONS
a. The personal data administrator referred to in Article 4 (7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“GDPR”) is Regus games s.r.o., ID 05201225 with registered office at Štefánikova 2/11 , 28401 Kutná Hora (hereinafter referred to as the “administrator”).
b. The contact information of the administrator is
address: U Jelena 487/4 , 28401 Kutna Hora
email: info@rebusgames.cz
phone: +420 721 522 769
c. Personal data means all information about an identified or identifiable natural person; an identifiable natural person is a natural person that can be identified directly or indirectly, in particular by reference to a particular identifier such as name, identification number, location data, network identifier or one or more specific physical, physiological, genetic, psychological, economic, the social identity of this individual.
d. The administrator did not appoint a Data Protection Officer.
2. SOURCES AND CATEGORY OF PROCESSED PERSONAL DATA
a. The administrator handles the personal data you have provided to him / her or the personal data that the administrator has received on the basis of your reservation.
b. The administrator handles your name, phone number, email, IP address and network identifiers stored in Cookies . It only processes other data if it is necessary for the performance of the contract and for legal reasons.
3. LEGAL REASON AND PURPOSE OF PERSONAL DATA PROCESSING
a. The legitimate reason for the processing of personal data is:
– Performance of the contract between you and the administrator under Article 6 (1) b) GDPR.
– Administrator’s legitimate interest in providing direct marketing, securing the smooth running of the provided services and running technical resources, and identifying traffic sources of the websites referred to in Article 6 (1) f) GDPR.
b. The purpose of processing personal data is:
– To execute your order and to exercise the rights and obligations arising from the contractual relationship between you and the administrator. When ordering, personal information is required for successful reservation execution or for dealing with situations in which reservation parameters have to be changed or can not be settled within the specified deadline.
– Sending business messages and doing other marketing activities.
– Ensuring trouble-free web site traffic, in particular, protecting the administrator’s resources from excessive or unwanted use, and reviewing the use of technical resources and resources.
– Identify traffic sources for a website to optimize its speed and availability and to evaluate the success of marketing activities.
c. No automatic decision-making within the meaning of Article 22 of the GDPR.
4. DATE OF DATA RETENTION
a. The administrator keeps personal data for the time necessary to exercise the rights and obligations arising from the contractual relationship between you and the administrator and the claims arising from these contractual relationships (for 5 years from the termination of the contractual relationship).
b. The administrator keeps personal information to ensure trouble-free web site traffic and to track its traffic sources for 14 months.
c. Once the retention period of the personal data has expired, the administrator will erase personal information.
5. RECEIVERS OF PERSONAL DATA (SUB-CONTRIBUTORS OF THE ADMINISTRATOR)
a. The recipients of personal data are persons:
– involved in the provision of services on the basis of a contract,
– providing web presentation services and related services,
– providing marketing services,
– providing services necessary for the operation of the company (notably, but not limited to, accounting, legal and advisory services).
c. An administrator intends to pass personal data to a third country (non-EU country) or an international organization. Google is the recipient of personal data in third countries for the purpose of providing cloud services.
6. YOUR RIGHTS
a. Under the terms of the GDPR you have
– the right of access to your personal data under Article 15 of the GDPR,
– the right to repair personal data pursuant to Article 16 of the GDPR, or the restriction of processing under Article 18 GDPR,
– the right to delete personal data under Article 17 GDPR,
– right to object to processing under Article 21 GDPR,
– the right to data portability under Article 20 of the GDPR,
– the right to withdraw consent to processing in writing or electronically to the address or email of the administrator referred to in Article III of these Conditions.
b. You have the right to file a complaint with the Personal Data Protection Office if you believe your privacy has been violated.
7. CONDITIONS OF SECURITY OF PERSONAL DATA
a . The Administrator declares that he has taken all appropriate technical and organizational measures to safeguard personal data.
b . The Administrator has taken technical measures to secure document storage and personal data repositories in paper form, in particular encrypted data transmission, regular server security checks, limited access to technical means and records in paper form and other related measures.
c . The Administrator declares that personal data can only be accessed by authorized persons.
8. FINAL PROVISIONS
a . Using the www. rebusgames.com, you agree to process your personal information (IP address, network identifiers) necessary to ensure trouble-free operation of technical resources and to track website traffic resources.
b . By sending an order from an online order form or by setting up an account at www.rebusgames.com , you acknowledge that you are aware of the privacy policy and that you accept it in its entirety.
c . The administrator is entitled to change these terms. The new version of the Privacy Policy will be published on your website and at the same time will send you a new version of these terms and conditions to your e-mail address that you have provided to your administrator.
These terms come into effect on May 25, 2018.